Terms + Conditions

Last updated: 20 August 2026

1. Introduction

1.1 These Terms and Conditions ("Terms") govern your access to and use of the website [www.dejastudio.com.au] (the "Website") and any purchase you make from Deja ("we", "us", "our", "Deja").

1.2 Deja is operated by Deja Creative Studio (ABN 91 419 296 145) of 337 Smith St, Fitzroy, VIC 3065, Australia.

1.3 By accessing the Website or placing an order, you agree to be bound by these Terms, our Flower Delivery Terms and our Privacy Policy . If you do not agree, please do not use the Website.

1.4 We may update these Terms from time to time. The version in effect at the time you place an order will apply to that order. Continued use of the Website after changes are posted means you accept the updated Terms.

2. Eligibility

2.1 You must be at least 18 years old, or have the consent of a parent or guardian, to place an order through the Website.

2.2 By placing an order, you confirm the information you provide (including recipient and payment details) is accurate and that you have the right to provide it.

3. Products

3.1 We sell fresh flowers, floral arrangements, plants, gift add-ons and related products ("Products") for delivery within Australia.

3.2 Flowers are a natural, perishable product. Colours, varieties, and appearance may vary slightly from images shown on the Website due to seasonal availability, screen display settings, and the handcrafted nature of each arrangement. Minor variation is not a defect.

3.3 We reserve the right to substitute flowers, foliage, or vase/packaging of equal or greater value where a specific variety is unavailable due to seasonal or supply issues, in accordance with our Flower Delivery Terms .

3.4 Product descriptions, pricing and availability may change at any time without notice, and we may withdraw or limit the availability of any Product.

4. Orders and Payment

4.1 When you place an order, you are making an offer to purchase. We may accept or decline any order at our discretion (for example, where a Product is out of stock, payment is declined, delivery is not available to the requested address, or we suspect fraud).

4.2 A contract of sale is formed only once we send you an order confirmation email. Receiving an order confirmation does not guarantee availability of every item; if an item cannot be fulfilled we will contact you to offer a substitute or refund.

4.3 All prices are shown in Australian Dollars (AUD) and are inclusive of GST unless otherwise stated. Delivery fees are shown separately at checkout before payment.

4.4 We accept payment via the methods listed at checkout (e.g. credit/debit card, PayPal, Apple Pay/Google Pay). Payments are processed through third-party payment gateways; we do not store full card details on our servers.

4.5 You warrant that any payment details you provide are valid, current, and that you are authorised to use the payment method.

4.6 We take reasonable steps to ensure pricing accuracy, but if a pricing error occurs (e.g. due to a technical fault), we may cancel the order and issue a full refund, or contact you to confirm you wish to proceed at the correct price.

5. Cancellations and Changes to Orders

5.1 Because many orders are prepared and dispatched for delivery on the same day or next day, cancellation or change requests must be made as early as possible.

5.2 As a general guide, you may cancel or amend an order free of charge up until 2:00pm the day before the scheduled delivery date, in line with our order cut-off time, by contacting us at hello@dejastudio.com.au. Orders cannot be guaranteed to be changed or cancelled once they have entered production or dispatch (which may occur shortly after the 2pm cut-off).

5.3 Orders placed after the 2pm cut-off for next-day delivery, or accepted as a late/urgent order at our discretion, may not be cancellable once confirmed, given the compressed preparation timeframe — see our Flower Delivery Terms .

6. Australian Consumer Law

6.1 Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy conferred on you under the Australian Consumer Law (ACL) or any other applicable law that cannot be lawfully excluded or limited.

6.2 Our Products come with guarantees that cannot be excluded under the ACL. You are entitled to a replacement or refund for a major failure and compensation for other reasonably foreseeable loss or damage. You are also entitled to have the Products repaired or replaced if the Products fail to be of acceptable quality and the failure does not amount to a major failure.

6.3 To the maximum extent permitted by law, and subject to clause 6.1, our liability for any breach of a non-excludable guarantee is limited, at our option, to: (a) resupplying the Products or paying the cost of resupply; or (b) refunding the price paid.

6.4 Refund, replacement and quality issues specific to fresh flowers (e.g. wilting, damage in transit) are addressed in our Flower Delivery Terms, which supplements these Terms.

7. Delivery

Delivery timeframes, substitution policy, missed/failed delivery, and freshness guarantees are set out in full in our Flower Delivery Terms, which form part of your contract with us.

8. Refunds and Returns

8.1 Because Products are perishable, we generally cannot accept "change of mind" returns once an order has been dispatched or delivered.

8.2 If a Product arrives damaged, significantly different from what was ordered, or does not meet the ACL consumer guarantees, please contact us within 24 hours of delivery with photographic evidence where possible, and we will offer a replacement, redelivery, partial refund, or full refund as appropriate.

8.3 See our Flower Delivery Terms for the freshness guarantee and full process for lodging a delivery or quality issue.

9. Website Use and Intellectual Property

9.1 All content on the Website — including text, images, logos, graphics and design — is owned by or licensed to Deja and is protected by Australian and international intellectual property laws. You may not reproduce, distribute or exploit any content without our prior written consent.

9.2 You must not use the Website for any unlawful purpose, to transmit malicious code, to scrape or harvest data, or to interfere with the operation of the Website.

9.3 Any content you submit to us (e.g. gift card messages, reviews, images) must not be unlawful, defamatory, offensive or infringe any third party's rights. You grant us a licence to use, reproduce and display such content in connection with operating the Website and our business.

10. Accounts

10.1 If you create an account, you are responsible for maintaining the confidentiality of your login details and for all activity under your account.

10.2 You must notify us immediately of any unauthorised use of your account.

11. Liability

11.1 To the extent permitted by law, and subject to clause 6 (Australian Consumer Law), we exclude all liability for any indirect, special or consequential loss arising from your use of the Website or purchase of Products.

11.2 Nothing in these Terms limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded by law.

12. Third-Party Links and Services

The Website may contain links to third-party websites or use third-party services (e.g. payment gateways, delivery partners). We are not responsible for the content, accuracy or practices of third-party sites or services.

13. Governing Law

These Terms are governed by the laws of Victoria, Australia. You submit to the non-exclusive jurisdiction of the courts of that State/Territory and the Commonwealth of Australia.

14. Complaints

If you have a complaint, please contact us at hello@dejastudio.com.au. We aim to acknowledge complaints within 2 business days and resolve them promptly and fairly.