Delivery Terms

Last updated: 20 August 2026

These Flower Delivery Terms form part of, and should be read together with, our Terms and Conditions. Where there is any inconsistency between these documents in relation to delivery, these Delivery Terms prevail.

1. Delivery Areas

1.1 We currently deliver within a 20km radius of our Fitzroy studio (337 Smith St, Fitzroy, VIC 3065), covering inner and near-inner Melbourne suburbs. You can confirm coverage of a specific address using the postcode checker at checkout.

1.2 You can confirm whether we deliver to a specific address by entering the postcode at checkout. We may decline to deliver to addresses outside our service area, PO boxes, or locations we consider unsafe or inaccessible for our delivery drivers.

2. Delivery Timeframes

2.1 Orders must be placed by 2:00pm the day before your requested delivery date to guarantee delivery on that date. This cut-off applies across our standard delivery service, shown at checkout:

Next available delivery: for orders placed before 2:00pm, delivery the following day within our 20km delivery area.
Scheduled/future-dated delivery: choose any future date at checkout, subject to the same 2:00pm-the-day-prior cut-off.
Same-day/urgent delivery: we do not guarantee same-day delivery for orders placed after the 2:00pm cut-off. Where capacity allows, we may accept a late order at our discretion; this will be confirmed with you directly and may carry an urgent-order surcharge.

2.2 Delivery windows (e.g. morning, afternoon, or all-day 9am–5pm) are estimates, not guaranteed exact times, unless you have purchased a specific timed-delivery service where offered.

2.3 We will make reasonable efforts to deliver within the selected window but delivery times may be affected by traffic, weather, high order volumes (e.g. Valentine's Day, Mother's Day, Christmas) or other circumstances outside our control. Peak periods may have earlier cut-offs and adjusted windows, which will be displayed at checkout.

2.4 It is your responsibility to provide a complete and accurate delivery address, recipient name, and contact number. We are not responsible for failed or delayed delivery caused by incorrect or incomplete address information.

3. Delivery Process

3.1 Residential addresses: if the recipient is not available, our driver may leave the arrangement in a safe, shaded location, with a neighbour (with the recipient's or neighbour's consent), or at a building reception/concierge, unless you have requested "contact recipient before leaving" or signature-on-delivery.

3.2 Business addresses: flowers may be left with reception or an available staff member.

3.3 Hospitals, schools, aged care and similar facilities: some facilities restrict deliveries or flowers (e.g. due to health/safety policies). We will attempt delivery to the facility's designated collection point; we are not responsible for delays or refusals caused by the facility's own policies.

3.4 If delivery cannot reasonably be completed on the scheduled day (e.g. no safe location to leave the item, access restricted, incorrect address), we will attempt to contact you or the recipient, and may reschedule delivery for the next business day or offer collection from a nearby depot. Additional delivery fees may apply for re-attempted delivery due to recipient unavailability where a safe drop-off was not possible, address details were incorrect, or the recipient declined delivery.

4. Order Cut-Off Times and Public Holidays

4.1 Our standard order cut-off is 2:00pm the day before your requested delivery date. Orders placed after this time will be scheduled for the next available delivery day. Cut-off times may be brought forward around peak floral occasions (e.g. Valentine's Day, Mother's Day, Christmas) — any change will be shown at checkout.

4.2 We do not guarantee delivery on public holidays unless expressly stated at checkout for a specific delivery date.

5. Substitution Policy

5.1 Flowers are a seasonal, perishable product sourced fresh from growers and markets. Occasionally, a specific flower variety, colour, or vase shown on the Website may not be available on the day of preparation due to seasonal supply, weather events affecting crops, or market shortages.

5.2 Where this occurs, our florists will substitute with a different flower variety, colour, or vase of equal or greater value, keeping as close as possible to the style, colour palette and overall value of the arrangement ordered.

5.3 For specific, named varieties you have paid a premium for (e.g. a particular type of rose specified in the product name), if that exact variety is unavailable we will contact you where practicable to offer an alternative or a refund of the price difference, rather than substituting without notice — except where the order is for same-day delivery and there is no reasonable time to make contact before dispatch.

6. Freshness Guarantee

6.1 We want your flowers to look their best for as long as possible. Subject to proper care (fresh water, stems trimmed, kept away from direct heat/sun and ripening fruit), we guarantee our flowers against premature wilting or poor quality for 3 days from the date of delivery ("Freshness Guarantee").

6.2 If your flowers do not last the guarantee period, or arrive damaged, wilted, or not as described, contact us within 24 hours of noticing the issue (and in any event within the guarantee period) at hello@dejastudio.com.au, including your order number and a clear photo of the flowers. We will, at our discretion:

send a free replacement arrangement; or
issue a partial or full refund.

6.3 The Freshness Guarantee does not cover: damage caused by improper care after delivery (e.g. no water, exposure to heat, frost or direct sunlight, pets), natural and expected flower ageing/opening over time, or dried, preserved or artificial arrangements (unless otherwise stated).

6.4 This guarantee is in addition to, and does not limit, your rights under the Australian Consumer Law.

7. Missed or Failed Deliveries

7.1 If a delivery fails because the recipient was unavailable and no safe drop-off location existed, an incorrect/incomplete address was supplied, or access to the location was denied, we will attempt to contact you to arrange redelivery. Redelivery fees may apply as set out in clause 3.4.

7.2 If a delivery fails due to our error (e.g. courier fault, lost order), we will redeliver at no additional cost or provide a full refund.

8. Gift Orders and Recipient Privacy

8.1 Where you order flowers as a gift, you are responsible for ensuring the recipient's address and contact details are accurate and that the recipient consents to having their contact details used for delivery purposes.

8.2 We may contact the recipient directly (by phone, SMS or at the door) solely to coordinate or confirm delivery.

8.3 Gift messages are handwritten as entered by you; we do not proofread or take responsibility for their content, and reserve the right to decline to include unlawful, offensive or abusive content.

9. International and Interstate Delivery

9.1 We currently deliver within a 20km radius of our Fitzroy studio only. We do not offer interstate or international delivery at this time.

10. Force Majeure

We are not liable for delay or failure to deliver caused by events outside our reasonable control, including extreme weather, natural disasters, road closures, courier network disruptions, industrial action, or public health restrictions. We will make reasonable efforts to notify you and reschedule delivery where this occurs.